IT Service Manager

Northrop Grumman; Cheltenham; On-site; GBP 40,000 - 65,000; Full time

Job summary

An exciting opportunity for an IT Service Manager to join a respected team at Northrop Grumman in Cheltenham. The role focuses on delivering critical IT services, managing incidents, and implementing improvements. Candidates should have significant experience in service delivery and ITIL qualifications, contributing to national security through dynamic projects.

Benefits

Flexible working schedules

Flexible Benefits Package

Employee Incentive Programme

Ongoing professional growth opportunities

Qualifications

• Proven track record in managing incidents, changes, and releases.
• Experience in the service delivery lifecycle.
• Extensive experience supporting IT projects.

Responsibilities

• Manage incidents and requests to minimize impact on users and operations.
• Maximize successful IT changes by assessing risks and managing schedules.
• Identify opportunities for continual service improvements.

Skills

Incident Management

Change Management

Release Management

ITIL v3

ITIL v4

Service Delivery

Configuration Management

Continuous Improvement

Education

ITIL v3 and v4 qualifications

Tools

IT Service Management tools

Job description

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Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation’s Security. Together.

Role clearance type: You must be able to gain and maintain the highest level of UK Government clearance

About Your Opportunity:

An exciting opportunity has arisen for an IT Service Manager to join our existing service management team in our Cyber & Intelligence organisation. This role is vital for supporting and delivering mission-critical services for our customers.

• Flexible working schedules: we offer flexible and hybrid working arrangements. Discuss your preferences at the application stage.
• Flexible Benefits Package: choose benefits to suit your needs, including Healthcare, Dental, Life Assurance, Pension, and optional benefits like Critical Illness Cover and Health Plans.
• Employee Incentive Programme: top performers are recognized annually for exceptional performance.
• Career Development: ongoing professional growth opportunities.

Your Responsibilities:

1. Manage incidents and requests to minimize impact on users and operations.
2. Maximize successful IT changes by assessing risks, authorizing, and managing schedules.
3. Maintain accurate configuration information and ensure consistency across services.
4. Design products and services that are fit for purpose and deliverable by the organization.
5. Identify opportunities for continual service improvements.

Your Experience:

1. Proven track record in Incident, Change, and Release management.
2. Experience across the service delivery lifecycle, including Service Transition.
3. ITIL v3 and v4 qualifications.
4. Extensive experience with IT Service Management tools.
5. Supporting IT projects in complex environments.

Your Future Team:

1. Join a collaborative, flexible team in the Defence and Cyber Intelligence industry.
2. Be part of the Northrop Grumman Service Management community for career growth.
3. Build strong relationships across all organizational levels.

About Our Responsibilities:

Our customers operate in dynamic environments, offering daily challenges and learning opportunities. We foster a collaborative, respectful, and innovative environment where your ideas shape the future.

How to Apply:

Interested? Submit your application online. Our recruiters will review and contact you with next steps.

Want to learn more? Contact our recruitment team directly for support. Background checks and security clearance are part of the process.

About Northrop Grumman UK:

Join a global leader contributing to national security and advancing aerospace, defence, and intelligence. We value diversity and inclusion in our workforce.

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