IT Service Improvement Lead — End-User Experience

Tria; Greater London; On-site; GBP 111,000 - 148,000; Full time

Job summary

Tria is seeking an IT Service Improvement Manager in London for a 6-month contract, onsite five days a week with a negotiable day rate. The role focuses on resolving IT service issues and improving end-user experience across AV, printing, and workplace IT services.

You will lead assessments, coordinate stakeholders, and drive improvements while maintaining quality engagement with senior leaders and end users.

Qualifications

• Proven experience in IT service improvement and transformation initiatives.
• Experience working with third-party suppliers/service providers.
• Ability to collaborate effectively across technical teams.
• Strong interpersonal and stakeholder engagement skills.

Responsibilities

• Conduct assessments of current IT service issues and user impact.
• Monitor service performance and drive continuous improvement initiatives.
• Build relationships with senior stakeholders and business leaders to understand pain points.
• Support development of enhanced end-user support capabilities, including potential Tech Bar/walk-in model.

Skills

IT Service Improvement

Stakeholder engagement

Supplier management

Cross-functional teamwork

Job description

Tria is seeking an IT Service Improvement Manager in London for a 6-month contract, onsite five days a week with a negotiable day rate. The role focuses on resolving IT service issues and improving end-user experience across AV, printing, and workplace IT services.

You will lead assessments, coordinate stakeholders, and drive improvements while maintaining quality engagement with senior leaders and end users.