IT Service Desk Technician - 1st/2nd Line Support (London)

Rsk Group; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Life Assurance

Flexible benefits

Training & development

Job summary

RSK Group is seeking an IT Service Desk Technician to join the Group IT Department in London. The role is full-time (40 hours per week) on-site at the Chancery Exchange office, Monday to Friday, with good opportunities for development and career progression.

You will provide remote and on-site support (1st and 2nd line), troubleshoot issues, install software, ensure IT policy compliance, and assist with IT projects. Occasional UK travel is expected.

Qualifications

• Minimum 3 years of professional IT experience.
• Familiarity with Service Desk ticketing systems.
• Strong hardware and software troubleshooting skills.
• Knowledge of Windows, macOS, and Android operating systems.
• Proficient in Microsoft 365 applications.

Responsibilities

• Provide remote and on-site technical support (1st and 2nd line).
• Troubleshoot, resolve, or escape issues promptly.
• Install, upgrade, and update software.
• Ensure compliance with IT policies, procedures and security standards.
• Diagnose and resolve network connectivity issues for end users.
• Support mobile device management (MDM) and troubleshoot related issues.
• Build and maintain strong customer service relationships with users based in the London office.
• Collaborate with the IT team and assist with projects; occasional travel across the UK will be required and expected from time to time.

Skills

IT support

Customer service

Remote support

Communication

Tools

TeamViewer

Microsoft 365

Job description

RSK Group is seeking an IT Service Desk Technician to join the Group IT Department in London. The role is full-time (40 hours per week) on-site at the Chancery Exchange office, Monday to Friday, with good opportunities for development and career progression.

You will provide remote and on-site support (1st and 2nd line), troubleshoot issues, install software, ensure IT policy compliance, and assist with IT projects. Occasional UK travel is expected.