IT Service Desk Specialist - Windows 11 & O365

Tata Consultancy Services

Lisburn

On-site

GBP 28,000 - 34,000

Full time

11 days ago

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Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services in Lisburn, United Kingdom, is seeking a responsive IT Helpdesk professional to handle inbound calls for the Premium Client Service Centre and resolve technical issues by phone and remote console.

You will support end-user issues, assist with software installs, access requests for new hires, and work with cross-functional teams to identify and reduce recurring faults, contributing to a high-quality customer experience.

Qualifications

Experience with MS Office 365, Windows 11 and Outlook/Exchange.
Familiarity with VDI and SCCM in a helpdesk environment.
Strong troubleshooting and client-facing support skills.

Responsibilities

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution
Support customers with non-fault-related requests e.g. software installations, data and application access, including setting up new hires for technology requirements
Regularly identify repetitive faults through communication with other support groups and service desk leadership team