Information Technology Service Desk

Tata Consultancy Services; Belfast City District; On-site; GBP 22,000 - 30,000; Full time

Job summary

Tata Consultancy Services UK is seeking a capable IT Support Analyst to respond to inbound calls at the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.

You will directly assist clients with end-user faults using troubleshooting methods to resolution, support non-fault requests such as software installations and access, and help set up new hires for technology requirements.

Qualifications

• Experience using Microsoft 365, Windows 11, Exchange for end-user support.
• Familiarity with VDI and SCCM administration is beneficial.
• Strong helpdesk skills and ability to troubleshoot technical issues remotely or via phone.

Responsibilities

• Respond to inbound calls to Premium Client Service Centre in a professional and efficient manner.
• Assist clients with end-user faults using troubleshooting methods to resolution.
• Support non-fault requests such as software installations and access for new hires.
• Identify repetitive faults through communication with other support groups and service desk leadership.

Skills

MS Office 365

Windows 11 Desktop OS

MS Outlook / Exchange

VDI

Helpdesk

SCCM

Job description

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.

Your responsibilities:

• Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
• Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution
• Support customers with non-fault-related requests e.g. software installations, data and application access, including setting up new hires for technology requirements
• Regularly identify repetitive faults through communication with other support groups and service desk leadership team

Your Profile

Essential skills/knowledge/experience:

• MS Office 365
• Windows 11 Desktop OS
• MS Outlook / Exchange
• VDI
• Helpdesk
• SCCM

Rewards & Benefits (Default)

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.