Information Technology Service Desk

Tata Consultancy Services; Newtownabbey; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Top Employer UK & globally

Pension & health coverage

Laptop & phone provided

Training resources & discounts

Wellbeing initiatives

Job summary

Tata Consultancy Services (UK) is recruiting for an IT Helpdesk Analyst to respond to inbound calls in the Premium Client Service Centre, addressing technical issues over the phone and via remote console. You will assist users with faults, perform troubleshooting, and support software installations and access for new hires.

Essential skills include MS Office 365, Windows 11, MS Outlook/Exchange, VDI and SCCM.

Qualifications

• Experience providing IT helpdesk support via phone and remote sessions.
• Hands-on with Windows 11 and MS Office 365.
• Familiarity with SCCM, VDI and Exchange/Outlook.

Responsibilities

• Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
• Directly assist clients with end-user issues through troubleshooting to resolution.
• Support customers with non-fault requests e.g. software installations, data and application access, including setting up new hires for technology requirements.
• Identify repetitive faults through communication with other support groups and service desk leadership.

Skills

MS Office 365

Windows 11 Desktop OS

MS Outlook / Exchange

Helpdesk

Tools

VDI

SCCM

Job description

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.

Your responsibilities:

• Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
• Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution
• Support customers with non-fault-related requests e.g. software installations, data and application access, including setting up new hires for technology requirements
• Regularly identify repetitive faults through communication with other support groups and service desk leadership team

Your Profile

Essential skills/knowledge/experience:

• MS Office 365
• Windows 11 Desktop OS
• MS Outlook / Exchange
• VDI
• Helpdesk
• SCCM

Rewards & Benefits (Default)

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.