IT Service Desk Specialist

Trinitybridge; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

TrinityBridge in Birmingham is seeking an IT Help Desk professional to deliver first and second line support from the St Philip’s Place site. You will log requests, diagnose issues, and coordinate with onsite and remote teams to ensure timely resolution.

The role requires ITIL v4 Foundation, familiarity with Windows OS and Office applications, and knowledge of Active Directory and Exchange. Flexible working options are available, with a commitment to inclusive practices and client service.

Qualifications

• Certified to ITIL v4 Foundation Level.
• Experience of working within a technical help desk / 1+ years previous user support experience.
• Proficient in Microsoft Operating Systems and Office Applications.
• Some knowledge of IT Service Desk tools would be welcome.
• Basic knowledge of Active Directory and Exchange.
• Basic understanding of network infrastructure.
• Awareness of supporting business systems: CRM, Document Management, Web services.

Responsibilities

• Log service requests on the bespoke application for monitoring and auditing workload.
• Be the point of contact for end-users regarding service requests or IT issues.
• Provide first and second line technical support to users.
• Diagnose, troubleshoot and resolve IT Service Desk issues.
• Coordinate with IT Desktop Support and Infrastructure teams across locations.
• Raise/escalate tickets with third party providers for data, voice and network issues.
• Assist users' understanding of all systems and participate in DR/BC tests.

Skills

ITIL v4 Foundation

Help desk experience

Windows OS

Office Applications

Active Directory

Exchange

Tools

IT Service Desk tools

Job description

TrinityBridge in Birmingham is seeking an IT Help Desk professional to deliver first and second line support from the St Philip’s Place site. You will log requests, diagnose issues, and coordinate with onsite and remote teams to ensure timely resolution.

The role requires ITIL v4 Foundation, familiarity with Windows OS and Office applications, and knowledge of Active Directory and Exchange. Flexible working options are available, with a commitment to inclusive practices and client service.