IT Service Desk Specialist | Flexible Working Options

Trinitybridge; Northwich; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Job summary

TrinityBridge in Northwich is seeking a Service Desk Technician to provide frontline and second-line IT support within our UK office. You will log, triage and resolve incidents, assist users across desktop and software, and coordinate with IT teams to ensure timely resolution and service quality.

The role requires ITIL v4 Foundation, strong Windows and Office skills, and willingness to learn across CRM, network basics and remote access.

Qualifications

• Certified to ITIL v4 Foundation Level.
• 1+ years experience in technical help desk or user support.
• Proficient in Microsoft Operating Systems and Office Applications.
• Basic knowledge of AD and Exchange.
• Basic understanding of network infrastructure and remote access.
• Familiar with business systems: CRM, Document Management, Web services.

Responsibilities

• Log service requests onto bespoke application for monitoring and auditing of workload.
• Provide first and second line technical support to users.
• Diagnose, troubleshoot and resolve IT Service Desk issues.
• Coordinate with CBAM IT Desktop Support and Infrastructure teams.
• Raise/Escalate tickets to third party providers as needed.
• Support users in understanding all systems.
• Assist with Disaster Recovery / Business Continuity tests.

Skills

ITIL v4 Foundation

Help desk support

Windows OS

Office applications

Remote access basics

Active Directory basics

Exchange basics

Network basics

CRM knowledge

Web services knowledge

Tools

IT Service Desk tools

Job description

TrinityBridge in Northwich is seeking a Service Desk Technician to provide frontline and second-line IT support within our UK office. You will log, triage and resolve incidents, assist users across desktop and software, and coordinate with IT teams to ensure timely resolution and service quality.

The role requires ITIL v4 Foundation, strong Windows and Office skills, and willingness to learn across CRM, network basics and remote access.