IT Service Desk/Site Engineer

JN Bentley; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Great working culture

Health benefits

Wellbeing benefits

Job summary

JN Bentley is seeking an IT Service Desk/Site Engineer to join our IT team in Manchester, with regular travel to sites across the UK. You will provide remote and on-site technical support, resolve hardware, software and network issues, and help deliver IT projects and improvements.

You will work closely with colleagues across the business, maintain IT documentation and asset records, and build strong relationships while delivering excellent customer service in a varied role spanning offices and

Qualifications

• Experience providing IT support in a Service Desk or desktop support role.
• Strong knowledge of Windows and Microsoft 365.
• Experience using a Service Desk ticketing system.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Proactive with ability to manage a varied workload.
• Full UK driving licence and willingness to travel regularly.

Responsibilities

• Providing first and second-line support to users across the business.
• Diagnosing and resolving hardware, software and network issues.
• Managing and updating incidents and requests through the Service Desk system.
• Supporting Microsoft 365 applications, desktop devices and mobile technologies.
• Visiting offices and project sites to provide hands-on IT support when required.
• Assisting with the delivery of IT projects, upgrades and system improvements.
• Maintaining IT documentation, knowledge articles and asset records.
• Building positive relationships with colleagues and delivering excellent customer service.

Skills

IT support

Service Desk

Windows

Microsoft 365

Customer service

Troubleshooting

Travel willing

Job description

Overview

JN Bentley is a leading UK engineering and construction company delivering critical infrastructure across the water, environmental and energy sectors through long‑term, collaborative frameworks. As part of the Mott MacDonald Group, we provide fully integrated design and build services across England, Wales and Scotland. With an annual turnover exceeding £600 million and a strong, growing order book, we offer long‑term career opportunities within a stable and forward‑thinking business.

Role

We’re looking for an IT Service Desk/Site Engineer to join our IT team. This role can be based from our Manchester office, with regular travel to sites and offices across the UK as required.

As an IT Service Desk/Site Engineer, you’ll play a key role in supporting colleagues across the business, providing both remote and on‑site technical support. Working as part of a collaborative IT team, you’ll help maintain reliable IT services, resolve technical issues and contribute to the delivery of IT projects and improvements.

Responsibilities

• Providing first and second‑line support to users across the business.
• Diagnosing and resolving hardware, software and network issues.
• Managing and updating incidents and requests through the Service Desk system.
• Supporting Microsoft 365 applications, desktop devices and mobile technologies.
• Visiting offices and project sites to provide hands‑on IT support when required.
• Assisting with the delivery of IT projects, upgrades and system improvements.
• Maintaining IT documentation, knowledge articles and asset records.
• Building positive relationships with colleagues and delivering excellent customer service.

Requirements

• Experience providing IT support in a Service Desk, Desktop Support or similar environment.
• Good working knowledge of Microsoft Windows, Microsoft 365 and desktop technologies.
• Experience using a Service Desk ticketing system.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• A proactive approach and the ability to manage a varied workload.
• A full UK driving licence and willingness to travel regularly across our offices and project sites.

Benefits

You’ll enjoy a varied and rewarding role, with opportunities to work across multiple locations and gain exposure to a wide range of technologies and projects. Alongside a competitive salary and great working culture, we offer a supportive environment and access to a wide range of financial, lifestyle, health and wellbeing benefits. To view our full range of benefits, please see the Bentley benefits brochure attached.