IT Service Operations Analyst — 12‑Month FTC

Legal & General; England; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Performance-related bonus

Generous pension contribution

Life assurance

Healthcare Plan

25 days holiday plus public holidays

Electric car scheme

Discounts on products and services

Job summary

A leading financial services provider in the UK seeks an IT Service Analyst for a 12-month FTC. The ideal candidate will have ITIL Service Management certification and experience in service support. Responsibilities include incident resolution, monitoring service availability, and collaborating with third-party suppliers. This role offers various benefits such as a performance-related bonus, generous pension contribution, and opportunities for flexible working arrangements.

Qualifications

• ITIL Service Management certification (or equivalent) is mandatory.
• Experience in a service support role is essential.
• Knowledge of IT Service Management in an outsourced environment is required.

Responsibilities

• Providing expertise and resolution for incidents within agreed service levels.
• Monitoring and reporting on service availability using appropriate tools.
• Collaborating with third-party suppliers to ensure service delivery meets expectations.

Skills

ITIL Service Management certification

Problem-solving skills

Analytical skills

Collaboration skills

Tools

Monitoring tools

Job description

A leading financial services provider in the UK seeks an IT Service Analyst for a 12-month FTC. The ideal candidate will have ITIL Service Management certification and experience in service support. Responsibilities include incident resolution, monitoring service availability, and collaborating with third-party suppliers. This role offers various benefits such as a performance-related bonus, generous pension contribution, and opportunities for flexible working arrangements.