Global Service Delivery Lead (FTC)

Quartzenterprises; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Quartzenterprises in London is seeking a Head of Service Delivery for a 12-15 month FTC to oversee IT service delivery across multiple regions. You will establish service management processes, align ITIL practices, and drive continuous improvement to meet SLAs and client expectations.

The role requires strong leadership, excellent stakeholder communication, and a customer-centric mindset to mentor a high-performing team and ensure consistent service quality.

Qualifications

• Proven experience in service delivery management, ideally in a multi-client setup.
• Strong understanding of ITIL and service management frameworks.
• Experience defining and measuring SLAs, KPIs, and customer metrics.
• Solid analytical and problem-solving capabilities to drive improvements.
• Excellent leadership, coaching, and team development skills.
• Outstanding communication and stakeholder management across regions.

Responsibilities

• Establish and maintain service management processes (incident, problem, change).
• Define delivery frameworks and methodologies across multiple regions.
• Collaborate with stakeholders to tailor service delivery approaches.
• Ensure ITIL compliance and drive continuous service improvements.

Skills

Service delivery experience

ITIL knowledge

SLAs & KPIs

Data analysis

Leadership

Communication

Job description

Quartzenterprises in London is seeking a Head of Service Delivery for a 12-15 month FTC to oversee IT service delivery across multiple regions. You will establish service management processes, align ITIL practices, and drive continuous improvement to meet SLAs and client expectations.

The role requires strong leadership, excellent stakeholder communication, and a customer-centric mindset to mentor a high-performing team and ensure consistent service quality.