IT Services Technician - Glasgow - Manufacturing REF 1050

Interface Recruitment; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension 4%

Life Assurance

Free Parking

Cycle Scheme

EAP

Enhanced Family Benefits

Job summary

Interface Recruitment is seeking an IT Services Technician for the Glasgow site, supporting desktop applications, networks, and servers within a manufacturing environment. The role combines 1st and 2nd line work with involvement in hardware refreshes, cybersecurity rollouts, software/database projects and cloud migration.

Responsibilities include handling helpdesk requests, troubleshooting hardware/software, maintaining user accounts, and building PCs. Travel to other UK sites is required.

Qualifications

• Relevant computing qualification (HNC/HND/Degree or equivalent).
• Experience with Google Suite applications (Gmail, Docs, Sheets, Calendar).
• MCP in Windows 10/11 environment preferred.
• Experience with PC hardware, Windows Server, and SharePoint is a plus.
• 2–3 years in Helpdesk/IT Technician role.
• Must hold full UK driving licence and be able to travel across sites.

Responsibilities

• Respond to technical assistance requests in person, via phone and helpdesk.
• Diagnose and resolve hardware and software issues.
• Log all helpdesk interactions and follow SOPs.
• Create and maintain user accounts in Active Directory and Google Admin console.
• Build/refurbish PCs and laptops as required.
• Assist with various IT projects and upgrades.

Skills

IT Support

Education

HNC/HND/Degree in computing

Tools

Google Workspace Admin

Active Directory

Windows 10/11

SQL 2005/2008

SharePoint 2010

Job description

IT Services Technician – Glasgow – Manufacturing REF 1050

General IT Support - Desktop / Network / Server

Manufacturing

Qualifications

Any relatable Technology Support Qualifications a benefit

Skills

IT Support

Contact number

0113 299 0570

25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking

Additional Benefits

Cycle Scheme + EAP + Enhanced Family Benefits

Region

West Central Scotland

This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. That said, the work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. The Scottish sites operate across Glasgow, Irvine and Cumbernauld. The role is based in the Glasgow site for 4 days per week. Irvine and Cumbernauld will be serviced alternate weeks for 1 day per week.

Role Purpose

To support desktop applications and platforms within an office and manufacturing environment. The role therefore is both 1st and 2nd line focused but with the added ability to get heavily involved in a number of projects including hardware refreshes, cyber security roll outs, various software / database projects as well as cloud migration.

• Respond to requests for technical assistance in person, via phone and helpdesk.
• Assist with diagnosing and resolving technical hardware and software issues.
• Log all helpdesk interactions.
• Follow standard operating procedures.
• Redirect IT issues to appropriate resources.
• Identify and escalation issues requiring urgent attention.
• Create and maintain user accounts in Active directory and Google Administration console.
• Build and refurbish PC Base and Laptops as required.
• Other duties and projects as assigned.

Requirements

• HNC/HND/Degree or equivalent in a computing subject.
• Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar.
• MCP (Microsoft Certified Professional) in Windows 10/11 environment.
• Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008 and SQL 2005/2008 and SharePoint 2010 would be advantageous.
• 2-3 year experience in a Helpdesk Support / IT Technician type role.
• Ability to travel to different sites - Full UK Driving licence is required.