International Service Desk Engineer - Halifax (On-Site) - REF 1216

Interface Recruitment; Halifax; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave 26 days to 28 with tenure

Birthday off

Pension scheme

Employee Assistance Programme

Bike2Work scheme

Free onsite parking

Long service recognition

Staff discount

Perkbox access

Job summary

Interface Recruitment seeks an International Service Desk Engineer to join a global healthcare technology organisation in Halifax. You will provide day-to-day IT support across international sites, ensuring software, hardware, and digital applications run smoothly, and resolve incidents within SLAs.

You’ll work with colleagues at all levels, contribute to service improvements, and develop your technical skills within a global IT team.

Qualifications

• Previous experience in IT support or service desk roles with solid 1st Line skills and ideally a smattering of 2nd Line.
• Excellent stakeholder engagement and communication skills.
• Experience with incident/change management.
• Good time management and ability to meet deadlines.
• Strong documentation and process-improvement skills.
• Problem-solving mindset and willingness to learn.

Responsibilities

• Provide software and hardware support to end users.
• Respond to Service Desk tickets and resolve within agreed SLAs.
• Support improvements to Helpdesk KPIs.
• Assist in enhancing system and hardware efficiency.
• Engage with stakeholders across all levels.
• Deliver training and guidance on new solutions.
• Assist with the administration and development of digital applications.
• Liaise with vendors and customers when required.
• Maintain documentation, training guides, and user knowledge.
• Collaborate closely with global IT teams.
• Continue advancing your own technical skills through learning and development.

Skills

Help Desk

Education

GCSE or above

Job description

International Service Desk Engineer - Halifax (On-Site) - REF 1216

GCSE or above with requisite qualifications

Skills

Help Desk

Contact number

0113 2990570

26 Days Hols (rising to 28) / Birthday Off / Pension / EAP

Additional Benefits

Region

West Yorkshire

International Service Desk Engineer

Are you an enthusiastic IT professional with a passion for supporting users, solving problems, and delivering an exceptional technology experience?
We're recruiting an International Service Desk Engineer to join a collaborative, forward-thinking IT team within a global organisation operating across the healthcare technology sector. With products used in more than 100 countries, this is your chance to contribute to a business that makes a real difference in people's lives.

About the Role

You'll provide day-to-day support across international sites, ensuring that software, hardware, and digital applications run smoothly. Working with colleagues at all levels, you'll resolve incidents, improve processes, and help enhance overall IT service delivery.

This role offers excellent exposure, skill development, and the opportunity to be part of a globally connected IT function.

Key Responsibilities

Provide software and hardware support to end users

Respond to Service Desk tickets and resolve within agreed SLAs

Support improvements to Helpdesk KPIs

Assist in enhancing system and hardware efficiency

Engage with stakeholders across all levels

Deliver training and guidance on new solutions

Assist with the administration and development of digital applications

Liaise with vendors and customers when required

Maintain documentation, training guides, and user knowledge

Collaborate closely with global IT teams

Continue advancing your own technical skills through learning and development

What We're Looking For

Previous experience in IT support or service desk roles with solid 1st Line skills and ideally a smattering of 2nd Line.

Excellent stakeholder engagement and communication skills

Experience with incident/change management

Good time management and ability to meet deadlines

Strong documentation and process-improvement skills

Problem-solving mindset and willingness to learn

Experience with application administration (desirable).

This role comes with a comprehensive benefits package designed to support your well-being, work-life balance, and long-term development:

• Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off! Ability to buy, sell, or carry over holiday to suit your lifestyle.
• Pension Scheme – Helping you plan for a secure financial future.
• Employee Assistance Programme – Free, confidential support for mental, emotional, and financial wellbeing.
• Bike2Work Scheme – A tax-efficient way to save money and stay healthy.
• Free Onsite Parking – Convenient and cost-free.
• Long Service Recognition – Celebrating your loyalty and contribution.
• Staff Discount – Enjoy savings on a broad range of company products.
• Perkbox Access – A huge range of perks, discounts, and lifestyle rewards.

Why Join?

This is an opportunity to grow your IT career within a global organisation that values innovation, collaboration, and continuous improvement. You'll be joining a supportive team, making a meaningful impact every day, and enjoying a fantastic package of benefits along the way.

Do you have proof of your right to work in the UK?

• Yes