IT Service Desk Manager

Residential Management Group (RMG); Northwich; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading property management company in Northwich is seeking an IT Service Desk Manager. Responsibilities include leading a team, ensuring high service delivery standards, and enhancing service quality. The role offers a hybrid work model and a comprehensive benefits package, making it a great next step for experienced IT professionals.

Benefits

27 days holiday plus all Bank Holidays

Option to buy/sell up to 5 days leave

Life Assurance Cover

Free Healthcare cashback Plan

Sponsorship for study and professional qualifications

Pension scheme (matched up to 7%)

Places Gym membership for free

Access to Our Place Rewards for shopping discounts

Qualifications

• Proven leadership in IT service desk delivery.
• Strong communication and problem-solving skills.
• Experience in incident and problem trend analysis.

Responsibilities

• Lead and mentor the IT service delivery team.
• Monitor and improve service performance metrics.
• Collaborate to align IT services with business objectives.

Skills

Leadership

Communication

Problem-solving

Proactive attitude

Job description

One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced IT Service Desk Manager to lead a team of IT professionals to ensure the seamless delivery of IT services across the business. You'll be responsible for maintaining high service standards, aligning IT with business goals, and driving continuous improvement in service quality and efficiency.

Where will I be working?

You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role 3 days per week in the office and 2 from home

Key Responsibilities

• Lead and mentor the IT service delivery team, setting clear goals and fostering a culture of excellence.
• Monitor and improve service performance metrics including incident resolution, availability, and customer satisfaction.
• Collaborate with stakeholders to align IT services with strategic business objectives.
• Maintain accurate IT asset inventories and manage their lifecycle.
• Create user-friendly documentation and knowledge base content.
• Ensure outstanding customer service through timely, empathetic, and effective support.

What We're Looking For

Essential:

• Proven leadership in IT service desk delivery with strong communication and problem-solving skills.
• Experience in incident and problem trend analysis.
• A proactive, can-do attitude.
• Full UK driving license (occasional travel to other sites will be required).

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)

• Places Gym membership - we offer free membership for all our Places Gyms. Places Gyms are located in: Chesterfield, Corby, Hinckley, Preston, Sheffield & Telford

• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

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