Service Desk Manager

Pro-Connexions; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

Pro-Connexions is looking for a Service Desk Manager to lead a new Service Desk in Manchester. The role involves overseeing a team, performance management, and stakeholder interaction. This is a great opportunity for those looking to progress into Operations Management.

Qualifications

• Experience in a similar role as Service Desk Team Lead or Senior Manager.
• Comfortable managing a team of 5, setting KPIs.
• Experience with service transitions and continuous improvement is a plus.

Responsibilities

• Oversee a team, manage performance and KPIs.
• Handle escalations and manage resources effectively.
• Engage with stakeholders and third-party interactions.

Skills

Communication

Team Management

Performance Management

Stakeholder Management

Resource Management

Job description

Service Desk Manager / Service Desk Team Lead

We are seeking a Service Desk Manager / Service Desk Team Lead to head up a new Service Desk in the Manchester area. Ideally, candidates should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead looking for the next step in their career.

The successful Service Desk Manager / Service Desk Team Lead must have experience in a similar role and be comfortable with proactively overseeing a team of 5 reports, performance management, setting KPIs, resource management, and handling escalations.

Excellent communication skills are essential for stakeholder management and third-party interactions.

Experience with service transitions, continuous improvement, and the implementation of processes and procedures will be a significant advantage.

We are interested in candidates who are eager to progress their careers. This is an excellent opportunity to move into Operations Management.

If you are interested, Apply Now! We need to move quickly!