Service Desk Manager

Solutions Consultancy; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading consultancy seeks a Service Desk Manager to lead a new team in Manchester. Candidates should have prior experience in service desk management, strong leadership capabilities, and excellent communication skills to interact with stakeholders and third parties. This role offers a clear pathway to Operations Management and is tailored for proactive individuals eager to develop their careers.

Qualifications

• Experience in similar Service Desk roles is essential.
• Excellent communication and leadership skills are required.
• Proven experience in performance and resource management.

Responsibilities

• Oversee a Service Desk team and manage escalations.
• Set KPIs and ensure continuous improvement of processes.
• Engage with stakeholders and handle third-party interactions.

Skills

Communication

Performance Management

Stakeholder Management

Resource Management

Job description

Join to apply for the Service Desk Manager role at Solutions Financial Management.

Service Desk Manager/Service Desk Team Lead – wanted to head up a new Service Desk in the Manchester area. Ideally, you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead seeking the next step!

Successful Service Desk Manager/Service Desk Team Lead candidates must have experience in a similar role, be comfortable with proactively overseeing 5 reports, performance management, setting KPIs, resource management, and handling escalations.

Excellent communication skills are essential to manage stakeholders and third-party interactions.

Experience with service transitions, continuous improvement, and implementing processes & procedures will be a significant advantage.

This role is ideal for those eager to progress into Operations Management.

Apply now! We need to move quickly.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: IT System Training and Support

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