IT Service Desk Engineer | Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Trust; East Grinstead; On-site; GBP 26,000 - 34,000; Full time

Job summary

Queen Victoria Hospital NHS Trust is seeking an IT Service Desk Engineer to join the busy Digital Service Desk. The role requires teamwork, self-motivation and an understanding of IT hardware, software and networks.

You will answer calls, assist staff with IT issues and resolve problems over the phone or by visiting the department. You will help log and manage IT helpdesk incidents, contribute to projects as directed by the Head of IT and work with the IT team to ensure high quality support for

Qualifications

• Able to work as part of a team and be self-motivated and enthusiastic.
• Good verbal and written communication skills.
• Solid understanding of computer hardware, software and networks.

Responsibilities

• Answer the phone and assist staff with IT issues.
• Log and manage IT helpdesk incidents and service requests.
• Provide onsite and remote support as required by the Head of IT.

Skills

Team player

Hardware knowledge

Software knowledge

Networks knowledge

Communication skills

Job description

Our IT Department provides technical support to the Queen Victoria Hospital NHS Foundation Trust.We are looking to appoint an additional team member to our busy Digital Service Desk. You must be able to work as a member of a team, be self-motivated and enthusiastic, with a good understanding of computer hardware, software and networks, good verbal and written communication skills are essential.Your role will involve answering the phone, dealing with staff experiencing problems with IT related issues and resolving technical problems either over the phone or by visiting the department. You will also play a part in the implementation of projects as directed by the Head of IT.

The IT Service Desk Engineer is the first point of contact for QVH staff to assist in troubleshooting IT technical issues. The IT Service Desk Engineer will contribute towards the provision of a comprehensive IT and network support services to users within the Trust. Ensue Information Management and Technology (IM&T) information is processed in accordance with policies and procedures.Investigates routine enquiries and queries from staff and provides assistance and advice as required. Log and manage IT helpdesk incidents and Service Requests to ensure they have been completed within the specified time based on priority and Service Level Agreements.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

To be responsible in providing a comprehensive Technical IT Helpdesk service in conjunction with other IT Support Team members, as directed by the Head of IT to include;

• First Line Support: Over the telephone and helpdesk system – resolving Clinical/non-clinical IT problems with guidance/training and technical know-how.
• Second Line Support: Onsite support – resolving clinical/non-clinical IT problems by analysing complex software/hardware factors.

To be responsible for the diagnosis, resolution and maintain computer systems, of hardware and software faults for networked desktops and peripherals.

To be responsible for safe use of equipment other than equipment used personally; safe use of expensive equipment / Installation and/or repair and maintenance of physical assets. To accurately record and responding to users IT support desk tickets, managing the number of calls and prioritising calls depending to the severity.

To be jointly responsible for ensuring that regular system back-ups are carried out, for maintaining and checking back-up logs and restoring files as required in conjunction with the IT Deputy Manager / Head of IT.

This advert closes on Monday 26 Oct 2026