IT Service Desk Engineer

Vacancies - Sadler's Wells; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Sadler's Wells is seeking an IT Service Desk Engineer to join our data and systems team. This in-house role focuses on delivering frontline IT support and enabling colleagues to be productive wherever they have an internet connection.

You will provide 1st line support, assist with IT operations delivery, and communicate clearly with end users to resolve issues promptly. The position offers exposure to a multi-site environment within a world-leading arts and dance organisation.

Qualifications

• Customer service experience is preferred.
• IT support experience is beneficial.
• Clear communication with end users is essential.

Responsibilities

• Provide 1st line IT support to end users.
• Assist with delivery of IT operations and infrastructure tasks.
• Help colleagues stay productive, wherever they have an internet connection.

Skills

Customer service

IT support

Communication

Job description

We're looking for an IT Service Desk Engineer to join our solution-focused in-house Data and Systems team.

As our IT Service Desk Engineer, you will be crucial in delivering our departmental strategy - enabling colleagues to be productive wherever they have an internet connection.

You will provide 1st line support and assist with the delivery of IT operations. Your great balance of technical knowledge and excellent communication skills, as well as your keen attention to detail, will be extremely valuable for supporting end-users in this role.

This is a great opportunity for you to expand your experience working in different environments, with a multi-site organisation.

Sadler's Wells is a world-leading creative organisation dedicated to dance in all its forms. Our mission is to make and share dance that inspires us all.

At Sadler's Wells we acknowledge some communities are underrepresented across the sector. We value and respect diversity of thought and life experience. We enable and empower individuals who identify as underrepresented, and all the intersections between to apply.

For more information, please go to the following link - IT Service Desk Engineer Job Pack - September 2026.

Closing date for completed applications is 11.59pm GMT on Sunday 20 September 2026. First stage interviews will take place in week commencing Monday 28 September 2026 and second stage interviews will take take place in week commencing Monday 5 October 2026.

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler's Wells is a PiPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment.