IT Service Desk Engineer

Sadler’s Wells; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Sadler's Wells is seeking an IT Service Desk Engineer to join our in-house Data and Systems team. You will provide 1st line IT support and assist with the delivery of IT operations across a multi-site organisation.

The role requires strong communication, keen attention to detail, and a proactive approach to enabling colleagues to be productive wherever they have internet access. This is a great opportunity to gain experience in diverse environments within a world-leading arts organisation.

Qualifications

• Provide 1st line IT support to end users
• Support delivery of IT operations in a multi-site organisation
• Strong communication skills and attention to detail

Responsibilities

• Deliver IT operations support and assist with IT service desk
• Support end-users across the organisation
• Enabling colleagues to be productive with internet access

Job description

We're looking for an IT Service Desk Engineer to join our solution-focused in-house Data and Systems team.

As our IT Service Desk Engineer, you will be crucial in delivering our departmental strategy - enabling colleagues to be productive wherever they have an internet connection.

You will provide 1st line support and assist with the delivery of IT operations. Your great balance of technical knowledge and excellent communication skills, as well as your keen attention to detail, will be extremely valuable for supporting end-users in this role.

This is a great opportunity for you to expand your experience working in different environments, with a multi-site organisation.

Sadler's Wells is a world-leading creative organisation dedicated to dance in all its forms. Our mission is to make and share dance that inspires us all.

At Sadler's Wells we acknowledge some communities are underrepresented across the sector. We value and respect diversity of thought and life experience. We enable and empower individuals who identify as underrepresented, and all the intersections between to apply.

For more information, please go to the following link - IT Service Desk Engineer Job Pack - September 2026.

Closing date for completed applications is 11.59pm GMT on Sunday 27 September 2026.

If youwould like support orhave any queries regarding the formator submissionof the application, please contact us on [e-mail].

We are committed to building a culturally diverse workforce and actively encourage applicationsfrom Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler's Wells is a PiPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment.