IT Service Desk Engineer

Places for People; Preston; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up

35 days annual leave

Cashback plan for healthcare costs

2% bonus scheme

Training and development

Discounts and offers

Job summary

Places for People is seeking a Service Desk Analyst to provide frontline technical support to end users, resolving IT issues over the phone, online or face to face while following security policies.

You will maintain accurate incident records, work with MS 365 and ITSM tools, liaise with stakeholders across the business, and support continuous improvements in service delivery.

Qualifications

• Experience of performing a Service Desk role.
• Knowledge of MS Products including O365.
• Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory
• Excellent communication skills and proven ability to liaise with a range of stakeholders.

Responsibilities

• Provide frontline technical support to end users via phone, online or face-to-face.
• Resolve IT issues promptly and adhere to security protocols.
• Maintain accurate incident documentation to facilitate problem solving and knowledge sharing.

Skills

Service Desk experience

MS 365

Communication skills

Stakeholder liaison

Tools

Jira Service Management

ServiceNow

ManageEngine

Microsoft Intune

Active Directory

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about the team

The Service Management team are the foundation of the IT function, responsible for delivering a high-quality front of house IT service that continuously improves the customer experience. This is an exciting time to join a growing business function and join an area which is responsible for the continually improving the delivery of IT services and performance.

More about your role

Reporting to the Service Desk Manager, you will play a key role in providing technical support to end users and resolving any IT issues which may arise. Youwill possess a positive attitude and be comfortable liaising with stakeholders across the wider business. This will be done over the phone, online or face to face. You will also adhere to policies and procedures as well as security protocols to ensure compliance and protect sensitive data.

In addition, you will accurately maintain documentation of incidents and solutions to facilitate efficient problem solving and knowledge sharing.

The working shifts are for this role are either 8am to 4pm or 9am to 5pm.

At Places for People, are we committed to a safe working environment so a basic DBS check is mandatory.

More about you

The ideal candidate will have a proven track record of working in a Service Desk role. You will be comfortable dealing with stakeholders at varying levels of experience and be able to resolve issues in a timely and efficient manner.

Experience & Skills

• Experience of performing a Service Desk role,
• Knowledge of MS Products including O365,
• Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory
• Excellent communication skills and proven ability to liaise with a range of stakeholders.

The benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and muchmore