IT Service Desk Apprentice — Jumpstart Your Tech Career (Birmingham)

Atos Group; Hurley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Competitive apprentice salary

25 days annual leave + bank holidays

Private medical insurance and pension

Employee discounts (retail, cinema, 여행

Job summary

Atos Group is hiring for a 1st Line IT Support Apprentice based in Birmingham Business Park. You will be the face and voice of Atos for clients, handling incoming IT issues, logging incidents, and guiding users to quick resolutions while balancing your apprenticeship studies.

The program combines hands-on support with a nationally recognised Level 3 qualification, offering long-term career opportunities within Atos’ growing UK delivery capability.

Qualifications

• Excellent verbal and written English communication.
• Genuine interest in IT and technology.
• Logical problem-solving mindset.
• Patience and a willingness to help users who are frustrated.
• Collaborative team player who seeks assistance when needed.

Responsibilities

• Being first Point of Contact: answer calls, emails, tickets and chats from clients regarding IT issues.
• Log incidents accurately into the Service Management tool.
• Troubleshoot basic issues like password resets, Office/365 queries and basic hardware faults.
• Identify issues that need escalation to higher support
• Keep users updated on ticket status and outcomes.
• Dedicate 20% of working hours to apprenticeship studies and coursework.

Skills

Communication

Passion for Tech

Problem Solving

Empathy

Team Player

Education

Maths GCSE 4/C or above

English GCSE 4/C or above

Job description

Atos Group is hiring for a 1st Line IT Support Apprentice based in Birmingham Business Park. You will be the face and voice of Atos for clients, handling incoming IT issues, logging incidents, and guiding users to quick resolutions while balancing your apprenticeship studies.

The program combines hands-on support with a nationally recognised Level 3 qualification, offering long-term career opportunities within Atos’ growing UK delivery capability.