IT Service Desk Analyst - Onsite Bristol (Hybrid)

Tamfol; West of England; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free parking

Pension scheme

25 days holiday

Staff discounts

Career development

Job summary

Forestry England is seeking a 1st line Service Desk Analyst to support staff with IT questions, answer queries promptly and drive issues through to resolution. You’ll work closely with the IT Service Desk and wider IT Team in a customer-focused environment.

This onsite Bristol role is 4–5 days a week with a blended approach allowing some home working, and you’ll participate in weekend/public holiday on-call rotas.

Responsibilities

• Support staff with IT questions and queries and respond in a timely manner.
• See issues through to resolution with the IT Service Desk team.

Skills

IT support

Customer service

Job description

Forestry England is seeking a 1st line Service Desk Analyst to support staff with IT questions, answer queries promptly and drive issues through to resolution. You’ll work closely with the IT Service Desk and wider IT Team in a customer-focused environment.

This onsite Bristol role is 4–5 days a week with a blended approach allowing some home working, and you’ll participate in weekend/public holiday on-call rotas.