IT Service Analyst

Forestry England; West of England; Sur place; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Free parking

Civil Service Pension

25 days holiday (rising to 30)

Career development support

Résumé du poste

Forestry England is hiring an IT Service Desk Analyst in Bristol to support staff with IT questions and resolve issues efficiently. The role is based on-site with a mix of office and home working possible, and requires on-call weekend/public holiday shifts.

You will join a dynamic IT team delivering essential services across the organization.

Qualifications

• 1st line Service Desk Analyst responsible for supporting staff IT questions and queries.
• Maintain high standards of customer service by responding promptly and resolving issues.

Responsabilités

• Provide first-line IT support to staff, handling questions and queries.
• Work with IT Service Desk and wider IT Team to ensure timely resolution.

Description du poste

The following content displays a map of the jobs location - Bristol

Job Reference forestryengland/TP/12803/859

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

37

Location:

Bristol

Closing Date:

08/11/2026

Job Category:

IT

Region:

National

Business Unit:

IT

Job Introduction

We are Forestry England.

We live and breathe forests.

Job title – IT Service Desk Analyst

Salary- £27,903 per annum

Contract type – Permanent

Vacancy closes - 8th November, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber .

What you’ll do…

As an 1st line Service Desk Analyst, you will spend your time supporting our staff with their IT questions and queries. Maintaining high standards in customer service by responding in a timely manner and seeing issues through to resolution. You will work closely with other members of the IT Service Desk team and the wider IT Team.

Please see the job description below for more information and details about what we need from you.

Where you’ll work…

This role is onsite in the Bristol office 4-5 days a week Monday to Friday and the post holder will be required to work on call as part of a planned weekend/public holiday on call rota.

We aim to provide a great place to work and blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home and some of the week from the office, subject to role requirements, business need and regular review.

We are a dynamic multi-functional team of subject matter experts who provide the core support systems for our business. We are highly collaborative and work across functions and with District teams to deliver quality and impact through all we do; we are international leaders in Forestry management.

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaRis our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Working for the Civil Service…

Forestry England is part of the Civil Service . The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners' Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail] .