IT Service Analyst

Forest Camping Limited; West of England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension plan

Civil Service pension

25 days holiday

STaR discounts

Free parking

Free entry to arboretums

Career development

Professional membership support

Job summary

Forestry England in Bristol is seeking an IT Service Desk Analyst to support staff with IT questions and queries. You will maintain high customer service standards, respond promptly, and see issues through to resolution, working closely with the IT Service Desk and broader IT team.

The role is based onsite in Bristol, 37 hours per week, with a weekend/on-call rota as part of the service. A flexible, blended approach to future ways of working is encouraged where feasible.

Responsibilities

• Support staff with IT questions and queries and maintain high standards of customer service.
• Respond in a timely manner and see issues through to resolution.
• Collaborate with the IT Service Desk team and wider IT department.

Job description

We are Forestry England.We live and breathe forests. Job title – IT Service Desk AnalystSalary- £27,903 per annumContract type – PermanentHours – 37 hours per weekVacancy closes - 8th November, 23:58Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What you’ll do…

As an 1st line Service Desk Analyst, you will spend your time supporting our staff with their IT questions and queries. Maintaining high standards in customer service by responding in a timely manner and seeing issues through to resolution. You will work closely with other members of the IT Service Desk team and the wider IT Team. Please see the job description below for more information and details about what we need from you.

Where you’ll work…

This role is onsite in the Bristol office 4-5 days a week Monday to Friday and the post holder will be required to work on call as part of a planned weekend/public holiday on call rota. We aim to provide a great place to work and blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home and some of the week from the office, subject to role requirements, business need and regular review. We are a dynamic multi-functional team of subject matter experts who provide the core support systems for our business. We are highly collaborative and work across functions and with District teams to deliver quality and impact through all we do; we are international leaders in Forestry management.

Benefits…

• Alongside your salary, Forestry England contributes an average of 28.97% towards your pension.
• You will become a member of the Civil Service Defined Benefit Pension Scheme.
• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development.
• Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Nationality requirements…

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

If you require any reasonable adjustments, please email [e-mail].

If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail].