IT Service Desk Analyst - On-site Healthcare Support

Frimley Health NHS Foundation Trust; Greenham; In loco; GBP 30.000 - 33.000; Tempo pieno

Descrizione del lavoro

Frimley Health NHS Foundation Trust is seeking a proactive IT Service Desk Analyst to join the IM&T team in Ascot. This on-site role supports clinical and administrative staff, delivering first-line IT assistance and ensuring access to essential systems across multiple sites.

The post requires strong customer service, clear communication, and experience with Windows OS, Office 365, and incident logging. Home or hybrid working are not available; on-site attendance is essential.

Competenze

• NVQ level 3 or equivalent experience
• Microsoft Certified Desktop Support Technician or achieve within one year
• ITIL V2/V3 Foundation

Mansioni

• Provide first-line IT support to clinical and administrative staff
• Log and manage service desk requests with high-quality entries
• Resolve or escalate incidents to maintain SLA targets
• Maintain accurate records of user interactions and resolutions
• Follow escalation procedures for complex issues
• Support on-site staff across multiple sites including community locations

Conoscenze

Customer service

Helpdesk

Communication

Telephone manners

Administrative skills

Windows knowledge

MS Office knowledge

Formazione

NVQ level 3 or equivalent

Microsoft Certified Desktop Support Technician

ITIL V2/V3 Foundation

Descrizione del lavoro

Frimley Health NHS Foundation Trust is seeking a proactive IT Service Desk Analyst to join the IM&T team in Ascot. This on-site role supports clinical and administrative staff, delivering first-line IT assistance and ensuring access to essential systems across multiple sites.

The post requires strong customer service, clear communication, and experience with Windows OS, Office 365, and incident logging. Home or hybrid working are not available; on-site attendance is essential.