IT Service Desk Analyst – Fast-Paced Manufacturing IT Support

Hexcel

Duxford

On-site

GBP 30,000 - 38,000

Full time

14 days+

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Job summary

Hexcel is seeking an IT Service Desk Analyst in Duxford, UK to provide first- and second-line IT support in a fast-paced manufacturing environment. You will handle incidents, service requests, and user access, while ensuring SLAs are met and knowledge is shared across the team.

The role requires strong customer service skills, Windows and Microsoft 365 proficiency, and experience with ITSM processes. You will collaborate with global IT teams and assist with onboarding, device management, and

Qualifications

Combination of education and professional IT experience; degree, diploma or cert preferred.
Experience providing IT support in a fast-paced environment, ideally in manufacturing or SME/global enterprise.

Responsibilities

Provide first- and second-line IT support, resolving incidents and service requests within SLAs.
Serve as the primary contact for end users, diagnosing and resolving hardware, software, network, printing, and access issues.
Manage tickets in the service management platform with timely updates and escalations as needed.
Install, configure, deploy and support desktops, laptops, peripherals and mobile devices.
Administer user accounts, security groups, and email accounts per policy.
Perform routine maintenance, backups, software updates and other IT tasks.
Collaborate with global IT teams to identify root causes and improve services.
Maintain accurate technical documentation and knowledge bases.
Support onboarding/offboarding and workplace tech initiatives.