IT Service Desk Analyst — Admin & User Support

Churchill Services; Gateshead; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Maternity and paternity leave support

24/7 GP access

Volunteering days

Exclusive discounts

Job summary

Churchill Services in Gateshead is seeking an IT Service Desk Analyst to join our IT team based in the Gateshead office. You will assist and support the wider team with administration of user services.

The role involves administering internal software systems, maintaining documentation, managing IT assets, and providing remote support. DBS security clearance is noted in the job description, with opportunities for development and involvement in IT projects.

Qualifications

• Experience supporting IT services in a business environment.
• Strong communication skills in telephone and written forms.
• Ability to manage conflicting demands and work across a diverse organisation.
• Proactive problem solving and a detail-oriented approach.

Responsibilities

• Administer and control all internal line-of-business software systems.
• Maintain, update and create administration documentation.
• Administer and support IT assets and equipment including iPads, laptops and mobiles, liaising with the external 3rd party Mobile Communications provider.
• Troubleshoot network issues and liaise with network providers.
• Take incoming calls and remotely support IT issues.
• Support IT projects when required.

Skills

IT support

Communication skills

Team player

Attention to detail

Job description

Churchill Services in Gateshead is seeking an IT Service Desk Analyst to join our IT team based in the Gateshead office. You will assist and support the wider team with administration of user services.

The role involves administering internal software systems, maintaining documentation, managing IT assets, and providing remote support. DBS security clearance is noted in the job description, with opportunities for development and involvement in IT projects.