IT Service Desk Analyst

Churchill Group; Newcastle upon Tyne; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Company sick pay

Maternity and paternity leave

24/7 GP access and mental health &well

Volunteer days

Exclusive perks and discounts

Ongoing training and development

Wellbeing & Inclusion initiatives

Recognition and rewards

Job summary

Churchill Group is seeking an IT Service Desk Analyst to support the wider team with user services administration. You will manage internal line of business software, maintain documentation, and support IT assets including devices, liaising with external providers.

The role requires strong administrative skills, problem-solving ability, and clear communication across a diverse organisation. You will join a collaborative team and contribute to IT projects and service improvements.

Qualifications

• Good administration background and able to perform general administrative activities.
• Effective communicator with telephone and communication skills.
• Ability to manage conflicting demands and work at all levels across a diverse organisation.
• Strong team player with a high level of attention to detail.
• A problem solver with a logical and structured approach to work.

Responsibilities

• Administrator and control of all internal line of business software systems.
• Maintain, update and create administration documentation.
• Administrator and support IT assets and equipment including iPads, laptops and mobile phones, liaising with external 3rd party Mobile Communications provider.
• Troubleshoot network issues and liaising with our network providers.
• Take incoming calls and remotely supporting IT issues.
• Support on IT projects when required.

Job description

IT Service Desk Analyst, you will be assisting and supporting the wider team across the administration of user services. As IT Service Desk Analyst you will:

• Administrator and control of all internal line of business software systems
• Maintain, update and create administration documentation
• Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with the external 3rd party Mobile Communications provider
• Troubleshoot network issues and liaising with our network providers
• Take incoming calls and remotely supporting IT issues
• Support on IT projects when required. Good administration background and able to perform general administrative activities.
• Effective communicator with telephone and communication skills
• Ability to manage conflicting demands and work at all levels across a diverse organisation
• Strong team player with a high level of attention to detail
• A problem solver with a logical and structured approach to work We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during your recruitment process. We're happy to help… Please note: Security clearance (DBS) is required for this role.