IT Service Desk Analyst

Churchill Services; Gateshead; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Maternity and paternity leave support

24/7 GP access

Volunteering days

Exclusive discounts

Job summary

Churchill Services in Gateshead is seeking an IT Service Desk Analyst to join our IT team based in the Gateshead office. You will assist and support the wider team with administration of user services.

The role involves administering internal software systems, maintaining documentation, managing IT assets, and providing remote support. DBS security clearance is noted in the job description, with opportunities for development and involvement in IT projects.

Qualifications

• Experience supporting IT services in a business environment.
• Strong communication skills in telephone and written forms.
• Ability to manage conflicting demands and work across a diverse organisation.
• Proactive problem solving and a detail-oriented approach.

Responsibilities

• Administer and control all internal line-of-business software systems.
• Maintain, update and create administration documentation.
• Administer and support IT assets and equipment including iPads, laptops and mobiles, liaising with the external 3rd party Mobile Communications provider.
• Troubleshoot network issues and liaise with network providers.
• Take incoming calls and remotely support IT issues.
• Support IT projects when required.

Skills

IT support

Communication skills

Team player

Attention to detail

Job description

Based in Gateshead 9 Day Working Fortnight shift pattern - a day off every 2 weeks!

This is great opportunity for to join our IT team in the Gateshead office. As an IT Service Desk Analyst, you will be assisting and supporting the wider team across the administration of user services.

As IT Service Desk Analyst you will:

• Administrator and control of all internal line of business software systems
• Maintain, update and create administration documentation
• Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with the external 3rd party Mobile Communications provider
• Troubleshoot network issues and liaising with our network providers
• Take incoming calls and remotely supporting IT issues
• Support on IT projects when required.

As IT Service Desk Analyst you'll have:

• Good administration background and able to perform general administrative activities.
• Effective communicator with telephone and communication skills
• Ability to manage conflicting demands and work at all levels across a diverse organisation
• Strong team player with a high level of attention to detail
• A problem solver with a logical and structured approach to work

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help

Please note: Security clearance (DBS) is required for this role.

Keywords: IT Service Desk