Global IT Service Desk Analyst – Remote & Onsite Support

Mourant; Saint Helier; On-site; GBP 28,000 - 36,000; Full time

Job summary

Mourant is seeking a motivated IT Support professional to join its Information Services team in Jersey. You will provide frontline technical help for all IT systems and infrastructure, working with global colleagues to resolve issues and grow your technical skills.

Responsibilities include incident handling, account management, mobility support, documentation, and occasional travel to other offices. A proactive, detail-oriented communicator is essential for success in this role.

Qualifications

• Must have Entitled to Work status in Jersey, Channel Islands or UK.
• Minimum 1 year of experience in a similar IT support role.
• Experience with Windows 11, Office 365, Azure, Webex Calling, Intune, Citrix and iManage Cloud.
• Commitment to ongoing technical/competency studies.
• Strong attention to detail and professional communication.

Responsibilities

• Provide first point of contact technical support via phone, email and in person.
• Collaborate with global team members to resolve issues and share knowledge.
• Own tickets from logging to resolution and communicate progress to users.
• Maintain user hardware, software updates, deployment and security.
• Deliver and support mobility tech for employees in remote locations.
• Create, modify and delete user accounts across IT systems.
• Create and maintain procedural documentation for supported tech.
• Use ticket system to report trends and keep ongoing issues under review.
• Occasionally travel to other offices to deliver support.
• Work a weekly shift rotation 8am–6pm core hours.

Skills

Interpersonal skills

Communication

Attention to detail

Organizational skills

Independent worker

Tools

Windows 11

Office 365

Azure Administration

Cisco Webex Calling

Intune

Citrix

iManage Cloud

Job description

Mourant is seeking a motivated IT Support professional to join its Information Services team in Jersey. You will provide frontline technical help for all IT systems and infrastructure, working with global colleagues to resolve issues and grow your technical skills.

Responsibilities include incident handling, account management, mobility support, documentation, and occasional travel to other offices. A proactive, detail-oriented communicator is essential for success in this role.