IT Service Desk Analyst - 365 & Remote Support

Watches of Switzerland; Narborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group is seeking an IT Support Specialist to act as the first point of contact for daily IT enquiries from retail and support colleagues. You will advise on issue resolution, using remote desktop tools and MS Office 365 knowledge, and escalate complex cases to the IT team or external providers.

The role requires strong problem solving, excellent communication, and the ability to work in a rotational shift pattern with a commitment to IT service excellence.

Qualifications

• In-depth knowledge of MS Office 365 including Teams, OneDrive and Outlook.
• Experience with remote desktop tool usage for IT support.
• Ability to diagnose and resolve IT issues efficiently.

Responsibilities

• Handle day-to-day IT support enquiries from retail and support colleagues as first point of contact.
• Escalate issues to wider IT team or external providers when needed.
• Maintain accurate incident records in ITSM systems.

Skills

MS Office 365

Remote Desktop Tools

Customer Service

Troubleshooting

Communication Skills

Problem Solving

Windows Support

Tools

SAP production systems

ITSM tools

Printer troubleshooting

Job description

Watches of Switzerland Group is seeking an IT Support Specialist to act as the first point of contact for daily IT enquiries from retail and support colleagues. You will advise on issue resolution, using remote desktop tools and MS Office 365 knowledge, and escalate complex cases to the IT team or external providers.

The role requires strong problem solving, excellent communication, and the ability to work in a rotational shift pattern with a commitment to IT service excellence.