IT Service Desk Specialist — 365 & Windows Support

Vp Rail; Harrogate; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Salary sacrifice pension

25 days holiday

Life Assurance

Job summary

Vp Rail is seeking an IT Service Desk Analyst to be the first point of contact for colleagues needing technical assistance across the business. You will deliver professional, customer-focused support, resolve incidents and service requests efficiently, ensuring an excellent end-user experience.

You will work within the IT Service Desk team supporting a modern Microsoft 365 environment, logging and managing tickets through TOPdesk, and contributing to continuous service improvements.

Qualifications

• 1–2 years of Service Desk or IT Support experience.
• Experience with Windows desktop operating systems.
• Experience troubleshooting Microsoft 365 applications.

Responsibilities

• Act as the primary point of contact for IT incidents and service requests.
• Provide first-line support for Microsoft 365 applications and services.
• Log, categorise, prioritise and manage tickets using TOPdesk (ITSM).
• Take ownership of incidents through to resolution and communicate with users.

Skills

Customer service

Windows support

Microsoft 365

TOPdesk ITSM

Incident management

Tools

TOPdesk ITSM

Job description

Vp Rail is seeking an IT Service Desk Analyst to be the first point of contact for colleagues needing technical assistance across the business. You will deliver professional, customer-focused support, resolve incidents and service requests efficiently, ensuring an excellent end-user experience.

You will work within the IT Service Desk team supporting a modern Microsoft 365 environment, logging and managing tickets through TOPdesk, and contributing to continuous service improvements.