IT Service Desk Specialist (13323)

Watches of Switzerland; Narborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group is seeking an IT Support Specialist to act as the first point of contact for daily IT enquiries from retail and support colleagues. You will advise on issue resolution, using remote desktop tools and MS Office 365 knowledge, and escalate complex cases to the IT team or external providers.

The role requires strong problem solving, excellent communication, and the ability to work in a rotational shift pattern with a commitment to IT service excellence.

Qualifications

• In-depth knowledge of MS Office 365 including Teams, OneDrive and Outlook.
• Experience with remote desktop tool usage for IT support.
• Ability to diagnose and resolve IT issues efficiently.

Responsibilities

• Handle day-to-day IT support enquiries from retail and support colleagues as first point of contact.
• Escalate issues to wider IT team or external providers when needed.
• Maintain accurate incident records in ITSM systems.

Skills

MS Office 365

Remote Desktop Tools

Customer Service

Troubleshooting

Communication Skills

Problem Solving

Windows Support

Tools

SAP production systems

ITSM tools

Printer troubleshooting

Job description

Job Description Do you have experience of providing IT support using remote desktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills? You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact. You will be expected to advise on the resolution of issues that fall within your remit, and to elevate other issues within the wider IT team or external support providers.

• In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related
• SAP production systems and user maintenance
• Printers and printing troubleshooting experience
• Windows 10/11 application support
• Excellent troubleshooting and customer service skills
• Excellent written and verbal communication skills
• Experience of providing IT support using remote desktop
• Experience of, and ability to work independently in a rotational shift pattern.
• Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc

Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Do you have experience of providing IT support using remote desktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills? You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact. You will be expected to advise on the resolution of issues that fall within your remit, and to elevate other issues within the wider IT team or external support providers.,

• In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related
• SAP production systems and user maintenance
• Printers and printing troubleshooting experience
• Windows 10/11 application support
• Excellent troubleshooting and customer service skills
• Excellent written and verbal communication skills
• Experience of providing IT support using remote desktop
• Experience of, and ability to work independently in a rotational shift pattern.
• Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc