IT Service Desk Analyst

Key Retirement Group Ltd; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading later-life lending specialist is seeking a tech-savvy IT Service Desk Analyst to join their dynamic IT team. The role involves providing comprehensive IT support and troubleshooting technical problems. Ideal candidates will possess strong customer service skills, experience with Windows Server and Active Directory, and a commitment to IT security. Join a collaborative culture focused on innovation and career growth!

Qualifications

• Strong customer service skills.
• Experience in technical support and troubleshooting.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and in-person.
• Log and track IT issues with timely updates.
• Collaborate with 3rd line support when necessary.

Skills

Customer Service

Communication

Troubleshooting

Technical Support

Tools

Windows Server

Active Directory

MS Office

Job description

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly.

What You'll Do:

Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.

Log and track IT issues, ensuring colleagues receive timely updates.

Troubleshoot and resolve technical problems efficiently across various systems.

Collaborate with 3rd line support and external suppliers when needed.

Assist with on-boarding new starters and managing system access.

Ensure IT security and confidentiality are upheld at all times.

What We're Looking For:

Strong customer service skills with excellent communication.

Experience in Windows Server, Active Directory, MS Office and more.

Ability to work in a fast-paced, agile environment.

Why Work With Us?

If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!