IT Service Desk Analyst

EnaturChile; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK financial services company is seeking an IT Service Desk Analyst to join their dynamic IT team. The role involves providing first and second-line IT support and troubleshooting technical issues while ensuring information security. Ideal candidates will possess strong customer service skills and relevant IT qualifications. The company offers a supportive culture, opportunities for career growth, and various employee benefits including a generous holiday scheme and pension.

Benefits

23 days holiday + bank holidays

Additional holiday purchase scheme

1 Well-being Day

1 Charity Day

Tier 1 pension (5% Employee, 8% Employer)

Simply Health

Life Assurance

Qualifications

• Strong customer service skills with excellent communication.
• Experience in Windows Server, Active Directory, MS Office.
• ITIL Foundation qualification or equivalent experience.

Responsibilities

• Provide 1st and 2nd line IT support via various channels.
• Log and track IT issues while ensuring timely updates.
• Troubleshoot and resolve technical issues efficiently.

Skills

Customer Service

Communication

Problem Solving

Education

ITIL Foundation qualification

Tools

Windows Server

Active Directory

MS Office

Job description

Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly.

What You'll Do

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with on-boarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.
  
  

What We're Looking For

• Strong customer service skills with excellent communication.
• Experience in Windows Server, Active Directory, MS Office and more.
• ITIL Foundation qualification or equivalent experience.
• Ability to work in a fast-paced, agile environment.
  
  

Why Work With Us?

• 23 days holiday + bank holidays (rising with service)
• Additional holiday purchase scheme
• 1 Well-being Day ??
• 1 Charity Day
• Tier 1 pension (5% Employee, 8% Employer)
• Simply Health & Life Assurance
• A supportive and innovative workplace where you can thrive
  
  

23 days holiday plus bank holidays

Tier 1 Pension

Simply Health

Life Assurance