IT Service Desk Engineer

Places for People; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions up 

35 days annual leave

Cashback plan for healthcare costs

2% Bonus scheme

Training and development

Discounts and offers

Job summary

Places for People in the United Kingdom seeks a Service Desk professional to deliver first-line IT support across the business. You will resolve incidents, document solutions and liaise with stakeholders via phone, online or in person. This role requires a positive attitude and adherence to security policies.

The role supports standard IT operations with shifts from 8am–4pm or 9am–5pm, and a strong commitment to safeguarding and continuous learning.

Qualifications

• Experience as a Service Desk professional.
• Strong knowledge of MS 365 (O365).
• Excellent communication with diverse stakeholders and clear documentation.

Responsibilities

• Provide first-line IT support to end users via phone, online or face-to-face.
• Record incidents and solutions in the ticketing system and follow up for knowledge sharing.
• Liaise with stakeholders across the business to resolve issues and minimize downtime.

Skills

Service desk experience

MS 365 / O365

Stakeholder communication

Tools

Jira Service Management

ServiceNow

ManageEngine

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other. Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about the team: The Service Management team are the foundation of the IT function, responsible for delivering a high-quality front of house IT service that continuously improves the customer experience. This is an exciting time to join a growing business function and join an area which is responsible for the continually improving the delivery of IT services and performance.

More about your role: Reporting to the Service Desk Manager, you will play a key role in providing technical support to end users and resolving any IT issues which may arise. You will possess a positive attitude and be comfortable liaising with stakeholders across the wider business. This will be done over the phone, online or face to face. You will also adhere to policies and procedures as well as security protocols to ensure compliance and protect sensitive data. In addition, you will accurately maintain documentation of incidents and solutions to facilitate efficient problem solving and knowledge sharing. The working shifts for this role are either 8am to 4pm or 9am to 5pm. At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you: The ideal candidate will have a proven track record of working in a Service Desk role. You will be comfortable dealing with stakeholders at varying levels of experience and be able to resolve issues in a timely and efficient manner.

• Experience of performing a Service Desk role
• Knowledge of MS Products including O365
• Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine.
• Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory
• Excellent communication skills and proven ability to liaise with a range of stakeholders.

The benefits: We know rewarding work deserves rewarding benefits.

You’ll receive:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.