IT Service Desk Analyst

Key Retirement Group Ltd; Preston; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday + bank holidays

Holiday purchase scheme

Well-being Day

Charity Day

Tier 1 pension

Simply Health & Life Assurance

Job summary

Key Group is seeking an IT Service Desk Analyst to join our IT team and keep our business running smoothly. You will provide 1st and 2nd line IT support via phone, email and face-to-face interactions, log issues, and collaborate with 3rd line support.

The role requires strong customer service, experience with Windows Server, Active Directory, MS Office and D365, and ITIL Foundation. We offer 23 days holiday, pension, private healthcare, and a supportive workplace.

Qualifications

• Strong customer service skills with excellent communication.
• Experience in Windows Server, Active Directory, MS Office, D365, remote support tools.
• ITIL Foundation qualification or equivalent experience.
• Ability to work in a fast-paced, agile environment.

Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Education

ITIL Foundation qualification

Tools

Windows Server

Active Directory

MS Office

D365

Remote support tools

Job description

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly.

Why Join Key Group?

Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

What You’ll Do:

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

What We’re Looking For:

• Strong customer service skills with excellent communication.
• Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.
• ITIL Foundation qualification or equivalent experience.
• Ability to work in a fast-paced, agile environment.

Some of our benefits:

• 23 days holiday + bank holidays (rising with service)
• Additional holiday purchase scheme
• 1 Well-being Day
• 1 Charity Day
• Tier 1 pension (5% Employee, 8% Employer)
• Simply Health & Life Assurance

A supportive and innovative workplace where you can thrive.

Key Group Our purpose is to help people finance a better retirement.

Our mission is to be the UK's leading later life lending company.

Our connected portfolio of brands comprises of Key (The adviser), Key Partnerships (The partner), more2life (The lender) and Air Group (The Coach).

Your data will be used to support your application.

To understand how we use your data please read our full privacy policy at https://www.wearekeygroup.co.uk/legal/privacy-policy