Cloud IT Support Manager | Azure & 365 Lead

Oxbury Bank Plc; Chester; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Oxbury Award (Bonus scheme)

Free Personal Training session every week

Private Medical Healthcare

Employee Assistance Programme

Life Insurance

Enhanced maternity/paternity leave

Job summary

A financial technology firm in Chester is seeking an experienced Information Technology Support Manager to lead its Service Desk team. This role involves providing expert technical support across Azure and managing incident resolution. The ideal candidate will have over 5 years of relevant experience and a strong technical background in cloud environments. The position offers competitive compensation and benefits, including private healthcare and a bonus scheme.

Qualifications

• Minimum of 5 years’ experience in a similar role.
• Previous exposure to formal Audit processes required.
• Experience working in an Agile Cloud environment necessary.

Responsibilities

• Lead and manage a team of 2 Service Desk Analysts.
• Provide advanced technical support for complex IT issues.
• Monitor and improve Service Desk performance through KPIs.

Skills

Azure/M365 cloud experience

Strong communication skills

Problem-solving skills

Ability to work well under pressure

Experience with Banking Systems

Experience working in an ITIL based Service Desk

Education

Degree in IT or Computer Science

Tools

Microsoft 365

Azure

AWS

GCP

Job description

A financial technology firm in Chester is seeking an experienced Information Technology Support Manager to lead its Service Desk team. This role involves providing expert technical support across Azure and managing incident resolution. The ideal candidate will have over 5 years of relevant experience and a strong technical background in cloud environments. The position offers competitive compensation and benefits, including private healthcare and a bonus scheme.