IT Service Delivery Lead — Hybrid & Customer‑Focused

MCS Group; Belfast City District; Híbrido; GBP 40.000 - 45.000; Tempo integral

Resumo da vaga

MCS Group is working with an established professional services organisation to recruit an IT Service Delivery Manager. This hands-on role combines leadership of a small service desk with technical support, service improvement and technology projects, reporting directly to the IT Director.

You will lead the service desk across Belfast city centre and remote sites, coach colleagues, resolve complex issues and ensure users receive an effective IT service.

Qualificações

• Five or more years of IT support experience with strong Microsoft skills.
• Experience supporting users across multiple locations and remote working environments.
• ITIL knowledge or service management experience would be an advantage.

Responsabilidades

• Lead the IT Service Desk, coach colleagues and provide hands-on support for complex technical issues.
• Manage incidents, changes and service requests, monitor service levels and report on performance.
• Improve support processes and documentation, resolve recurring issues and contribute to technology projects.
• Coordinate IT support for starters, movers and leavers, maintain asset records and liaise with suppliers.
• Support business applications, including document management and digital dictation systems.
• Contribute to information security through access controls, vulnerability remediation, security awareness and ISO 27001 activities.

Conhecimentos

Microsoft skills

Coaching

Incident management

Descrição da vaga

MCS Group is working with an established professional services organisation to recruit an IT Service Delivery Manager. This hands-on role combines leadership of a small service desk with technical support, service improvement and technology projects, reporting directly to the IT Director.

You will lead the service desk across Belfast city centre and remote sites, coach colleagues, resolve complex issues and ensure users receive an effective IT service.