IT Service Delivery Manager

St John & St Elizabeth Hospital; England; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private healthcare scheme worth up to £20,000 per year

27 days annual leave

Blue Light Card discounts

Interest-free season ticket loans

Cycle to work scheme

Free eye check-up vouchers

Free newspaper and media subscriptions

Discount in Hospice Charity shop

Refer a Friend scheme

Free Cinema Society Membership

Personal development courses

Annual events and recognition awards

Career progression

Continuation of NHS pension for transferred employees

Job summary

A private healthcare institution in London is seeking an experienced IT Service Delivery Manager. This role involves leading IT operations, managing service delivery, and maintaining high-quality support. The ideal candidate will have strong skills in service transition and IT management, alongside a relevant degree. The position offers generous benefits including private healthcare and significant annual leave.

Qualifications

• Minimum of 4 GCSEs including English and Mathematics.
• BSc in scientific or IT subject or equivalent qualification.
• Ability to work as part of a multi-disciplinary team.
• Good keyboard and IT-related skills.
• Analytical approach with decision-making capabilities.

Responsibilities

• Provide proactive leadership within IT operations.
• Ensure high-quality support from service delivery personnel.
• Monitor SLAs for calls, tickets, and deliverables.
• Participate in projects and service delivery planning.
• Coordinate with support personnel and service managers.
• Build relationships with department heads and end-users.
• Build relationships with heads of departments, consultants and end-users.
• Provide a visible management presence to represent IT positively within the organisation.
• Enhance the department's reputation and improve its service's credibility.
• Monitor, manage and own delivery of IT services by external contractors and third-party providers.

Skills

Service Transition

IT Service Management

Analytical skills

Teamwork

Customer Service

Education

BSc in scientific or IT subject or equivalent

BSc in scientific or IT subject

Job description

Join to apply for the IT Service Delivery Manager role at St John & St Elizabeth Hospital

Overview

We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for our information technology function as well as acting as a primary interface with our key stakeholders. As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. Excellent experience in Service Transition and improvements within IT Services. Must have high-level experience across Applications, Infrastructure, Data, Cloud, Architecture, and Cyber Security. Support and development of all IT service delivery functions and processes. To assist in maintaining the confidentiality, integrity and availability of the information assets by employing robust, best practices in managing and supporting systems and services.

Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.

Qualifications

• Min of 4 GCSEs or equivalent (including English and Mathematics
• BSc in scientific or IT subject or equivalent qualification
• Ability to work as part of a multi-disciplinary team
• Good keyboard and IT-related skills
• Analytical approach and the ability to make appropriate decisions

Responsibilities

• Provide a proactive leadership role within IT operations.
• Ensure that the Customer Service and Service delivery personnel perform their duties to provide high-quality support.
• Ensure that SLAs are met for calls, tickets and other deliverables.
• Participate in projects and service delivery.
• Coordinate with Service delivery managers and local support personnel.
• Provide reports, updates and feedback from time to time, as requested.
• Build relationships with heads of departments, consultants and all end-users throughout the organisation.
• Provide a physically present and visible management presence to represent IT positively within the organisation.
• Enhance the department's reputation and improve its service's credibility.
• Monitor, manage and take ownership of the delivery of IT services by external contractors and third-party/outsource providers.

Benefits

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• For employees joining us from the NHS, continuation of NHS pension