IT Service Delivery Analyst

Radius; Crewe; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Life assurance

EV scheme

Employee assistance programme

Wellness and healthcare assistance

Cycle to work scheme

Free breakfast daily

Free onsite gym access

Job summary

Radius, based in Crewe, is seeking an IT Service Delivery Analyst to join the Service Delivery team. This non-technical role focuses on organisation, record-keeping and stakeholder coordination to keep IT operations running smoothly.

You will support IT service delivery activities, maintain asset records, conduct audits, and assist with onboarding/offboarding while driving process improvements in a structured environment.

Qualifications

• Excellent attention to detail and a commitment to accuracy.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach and a willingness to take ownership of your work.
• Excellent written and verbal communication skills.
• The ability to build positive working relationships with a variety of stakeholders.

Responsibilities

• Managing and maintaining accurate records of IT assets and stock throughout their lifecycle.
• Carrying out regular audits to ensure equipment and inventory records remain accurate and up to date.
• Supporting onboarding and offboarding activities.
• Assisting with operational and governance processes across the IT function.
• Working closely with colleagues across IT and the wider business to coordinate activities and support operational requirements.
• Supporting compliance and audit requirements through effective record keeping and process management.
• Identifying opportunities to improve processes and make ways of working more efficient.

Skills

Organisational skills

Attention to detail

Communication

Stakeholder management

Job description

Are you someone who takes pride in keeping things organised, spotting the details others might miss, and seeing tasks through from start to finish?

We're looking for an IT Service Delivery Analyst to join our Service Delivery team.

Please note that while this role sits within our central IT department, it is not a technical position.

Instead, it's a highly organised, process-focused role that plays an important part in keeping our business operations running smoothly through communication, accurate record-keeping, strong coordination and excellent operational control.

Success in the role will come from your ability to stay organised, maintain accurate records, take ownership of tasks and communicate effectively with stakeholders across the business.

This could be a great opportunity for someone from an administration, operations, coordination, asset management, compliance or service delivery background who enjoys working in a structured environment and takes real satisfaction from delivering high-quality, accurate work.

What you'll be doing…

You’ll support a range of Service Delivery activities that help ensure our IT operations are well organised, compliant and efficient.

Responsibilities will include:

• Managing and maintaining accurate records of IT assets and stock throughout their lifecycle.
• Carrying out regular audits to ensure equipment and inventory records remain accurate and up to date.
• Supporting onboarding and offboarding activities.
• Assisting with operational and governance processes across the IT function.
• Working closely with colleagues across IT and the wider business to coordinate activities and support operational requirements.
• Supporting compliance and audit requirements through effective record keeping and process management.
• Identifying opportunities to improve processes and make ways of working more efficient.

What we’re looking for…

This role is likely to be a great fit if you enjoy administration, coordination, process management, record keeping, auditing, stock control or operational support activities.

You’ll enjoy succeeding here if you’re naturally organised, take pride in accuracy and like being the person who keeps things running smoothly behind the scenes.

We’d love to hear from you if you can demonstrate:

• Exceptional attention to detail and a commitment to accuracy.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive approach and a willingness to take ownership of your work.
• Excellent written and verbal communication skills.
• The ability to build positive working relationships with a variety of stakeholders.
• A positive, can-do attitude and a strong sense of accountability.
• A desire to learn, improve processes and contribute to team success.

What you can expect from us…

You’ll be an important contributor to the IT operations that run our entire global business.

A standout workspace

Based in our offices in Crewe, you’ll enjoy modern, collaborative workspaces, compete with café and free onsite gym.

Your impact on Radius will be rewarded with the opportunity to progress your career in many directions.

The development of our people has always been a priority for us. We have established a culture of continuous learning and knowledge-sharing which means our colleagues are constantly exposed to new experiences and ways of working.

Everyone in Radius, from entry-level to the senior team, has their own personal development plans with clear routes for progression and regular reviews.

Rewards and benefits

In addition to a competitive salary, you’ll have access to a reward and benefits package which includes:

• Pension
• Life assurance
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Cycle to work’ scheme
• Free breakfast daily in the office
• Free onsite gym access

About Radius…

Driving business forward

Radius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally.

Established in 1990, we're trusted by over 470,000 businesses to help them grow and become more productive.

With over 3000 colleagues across 5 continents, our people are critical to our success as we develop new innovative products across a growing range of businesses.

Our values...

Driven - We are ambitious and tenacious. We constantly strive for more, we look to the future, and we are already working on what’s next.

Agile - We are quick to adapt to change. We stay ahead of market trends and create solutions for the future.

Innovative - The status quo is there to be challenged. We are passionate about pushing boundaries and always think bigger.

Inclusive - We know the value of our customers, partners, suppliers and colleagues. We encourage inclusivity and work collaboratively.

#LI-TB1

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.