Customer Service Advisor

Radius Limited; Crewe; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

25 days holiday

Pension plan

Life assurance

EV salary sacrifice

Job summary

Radius Limited in Crewe is recruiting a Customer Service Advisor for its Telematics team. You will deliver exceptional support via calls, chats, emails and tickets, resolving issues with a customer-focused approach.

You will demonstrate strong communication skills, know-how of Telematics products, and collaborate with technical teams to ensure customer satisfaction and accurate CRM logging.

Qualifications

• Proven customer service experience, preferably in Telematics or automotive.
• Excellent written and spoken English with clear technical explanations.
• Experience using multiple contact channels (calls, webchats, emails, tickets).
• Ability to troubleshoot and resolve first-line technical issues.

Responsibilities

• Provide outstanding customer service across inbound calls, webchats, emails, and tickets.
• Listen empathetically and offer effective solutions to customer concerns.
• Troubleshoot 1st line technical issues and product-related inquiries.
• Demonstrate knowledge of Telematics hardware, software and technologies.
• Educate customers on Telematics features and benefits.
• Collaborate with technical support and implementations teams to resolve complex issues.
• Maintain accurate CRM records of interactions and transactions.
• Escalate critical issues and follow up for timely resolution.
• Stay updated on industry trends and product updates.
• Identify process improvements for customer service procedures.

Skills

Multichannel support

Strong communication

CRM proficiency

Problem solving

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

• Department: Customer Service & Operations
• Compensation: up to GBP 26,000 - yearly

Company Description

We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

Job Description

The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter.

Your responsibilities day to day will be…

• Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets.
• Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions.
• Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner
• Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies.
• Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage.
• Collaborate with cross-functional teams, such as technical support and implementations, to address complex customer issues and ensure their resolution.
• Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
• Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
• Stay up-to-date with industry trends, telematics advancements, and product updates to provide accurate and relevant information to customers.
• Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.

Qualifications

• Proven experience in a customer service role, preferably in the Telematics or automotive industry.
• FCA experience would be beneficial but not essential.
• Strong communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
• Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets.
• Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
• Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
• Detail-oriented mindset, with strong organisational and multitasking abilities.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and consistent accuracy.
• Good knowledge of Microsoft Office Products.
• Good standard of literacy in written English.

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

#LI-JW1

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

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