IT Service Catalogue Manager | SIAM & CSDM Governance

Sse Enterprise; Glasgow; Hybrid; GBP 52,000 - 77,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym memberships discounts

Online GP

24/7 counselling service

Cycle to Work scheme

Maternity and adoption pay

Job summary

SSE is seeking an experienced IT Catalogue Manager to lead governance and continual improvement of the Service Catalogue Management Practice. You’ll ensure a clear, consistent view of IT services, aligned to CSDM, across a hybrid SIAM environment.

You’ll drive standardisation, transparency and measurable outcomes across the service lifecycle. You will work with the SIAM team, architects and service providers to maintain accurate catalogue structures, ownership and data quality while delivering

Qualifications

• Proven experience governing and improving the Service Catalogue Management Practice within a retained SIAM, multi-supplier or outsourced service environment.
• Strong knowledge of ITIL practices, including Service Catalogue Management, Request Management, Service Portfolio Management, Service Design, Service Introduction, Configuration Management and Continual Improvement.
• Working knowledge of CSDM and its application to service structures, service offerings, ownership, relationships, lifecycle status and data quality.
• Strong stakeholder management, governance and influencing skills, with the ability to work across Service Owners, architects, platform teams, service providers and senior leaders.
• Experience using demand, fulfilment, service consumption, user experience and cost-to-serve information to drive service standardisation, optimisation and value for money

Responsibilities

• Develop and improve the Service Catalogue practice, covering policy, standards, controls, CSDM alignment, data quality expectations and governance measures ensuring alignment to Platform guardrails and guidelines.
• Working with the CSDM Product Owner, drive CSDM alignment, ensuring catalogue structures, service offerings, ownership, relationships and lifecycle information are accurate.
• Provide governance and assurance over catalogue quality, request management, data standards and supporting ITSM tooling.
• Identify opportunities for simplification, standardisation, automation and continual improvement.
• Work collaboratively with the SIAM team, service management, service providers and suppliers to drive catalogue compliance, service transparency, cost to serve and standardisation across the end-to-end service lifecycle.

Skills

ITIL knowledge

CSDM awareness

SIAM experience

Stakeholder management

Governance

Job description

SSE is seeking an experienced IT Catalogue Manager to lead governance and continual improvement of the Service Catalogue Management Practice. You’ll ensure a clear, consistent view of IT services, aligned to CSDM, across a hybrid SIAM environment.

You’ll drive standardisation, transparency and measurable outcomes across the service lifecycle. You will work with the SIAM team, architects and service providers to maintain accurate catalogue structures, ownership and data quality while delivering