Hybrid SIAM Service Delivery Manager | ITIL-4 Expert

Reed; Newport; Hybrid; GBP 56,000 - 68,000; Full time

Job summary

Reed Technology is recruiting a Service Delivery Manager in Newport on a hybrid basis. You will own the delivery and performance of IT services through a network of suppliers, ensuring SLAs, KPIs and contractual commitments are met while driving continuous improvement.

In a SIAM environment you will translate complex technical performance into business outcomes, collaborating across Incident, Problem and Change teams and maintaining a clear Service Catalogue.

Qualifications

• Proven experience delivering IT services in a SIAM environment.
• Strong knowledge of ITIL 4 practices and service lifecycle.
• Experience managing outsourced, multi-supplier services and contracts.
• Excellent stakeholder communication and reporting skills.

Responsibilities

• Own end-to-end delivery and performance of IT services and products.
• Monitor supplier performance against SLAs, KPIs and contracts.
• Lead service review meetings and drive accountability with partners.
• Drive continual service improvement initiatives with short/medium/long-term plans.
• Coordinate with Incident, Problem and Change teams to reduce recurring issues.
• Maintain and enhance the Service Catalogue for clarity across the business.
• Ensure compliance with security, legal and regulatory requirements (NIS, CAF).
• Collaborate with Cyber Security to monitor remediation and vulnerabilities.
• Produce and present service reporting and dashboards to stakeholders.

Skills

Service Delivery Management

SIAM model

ITIL 4

Vendor management

Stakeholder management

Performance reporting

Tools

Power BI

ServiceNow

Azure

SaaS

SAP

GIS

Job description

Reed Technology is recruiting a Service Delivery Manager in Newport on a hybrid basis. You will own the delivery and performance of IT services through a network of suppliers, ensuring SLAs, KPIs and contractual commitments are met while driving continuous improvement.

In a SIAM environment you will translate complex technical performance into business outcomes, collaborating across Incident, Problem and Change teams and maintaining a clear Service Catalogue.