IT Service Catalogue Lead | SIAM & Governance

SSE PLC; Reading, Havant, Glasgow; Hybrid; GBP 52,000 - 77,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym memberships discounts

Free online GP

Counselling service

Cycle to Work scheme

Maternity and adoption pay

Paternity leave

Job summary

SSE is seeking an experienced IT Catalogue Manager to govern the Service Catalogue within a hybrid SIAM environment. You will drive policy, standards and data quality to ensure a clear view of services and cost-to-serve for internal customers.

Based in Reading, Havant or Glasgow with hybrid working options, you’ll collaborate with SIAM teams and service owners to standardise the catalogue and deliver measurable outcomes aligned to ITIL and CSDM principles.

Qualifications

• Governing and improving service catalogue in SIAM/outsourced environments.
• Strong ITIL practices knowledge across multiple domains (Catalogue, Request, Portfolio, Design, Introduction, CI).
• Knowledge of CSDM and its application to service structures, ownership and lifecycle data.
• Stakeholder management and governance across senior leaders and service owners.

Responsibilities

• Develop and improve the Service Catalogue practice with policy, standards, controls and governance.
• Drive CSDM alignment with catalogue structures, ownership and lifecycle information.
• Provide governance over catalogue quality, data standards and ITSM tooling.
• Identify opportunities for simplification, standardisation, automation and continual improvement.
• Collaborate with the SIAM team, service management, providers and suppliers to drive catalogue compliance and cost transparency.

Skills

ITIL knowledge

Service Catalogue Management

CSDM knowledge

Stakeholder management

Governance skills

Continual Improvement

Tools

ITSM tooling

Job description

SSE is seeking an experienced IT Catalogue Manager to govern the Service Catalogue within a hybrid SIAM environment. You will drive policy, standards and data quality to ensure a clear view of services and cost-to-serve for internal customers.

Based in Reading, Havant or Glasgow with hybrid working options, you’ll collaborate with SIAM teams and service owners to standardise the catalogue and deliver measurable outcomes aligned to ITIL and CSDM principles.