IT Service and Support

Sofina Foods Europe; Malton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive rates

Online Benefits Hub

Canteen

Life insurance

On-site parking

Company pension

Referral programme

Health & wellbeing programme

Job summary

Sofina Foods in Malton, North Yorkshire, is seeking an IT Service & Support specialist to help deliver effective IT services across the UK and ROI, resolving IT and OT issues and driving user satisfaction.

Join a team focused on continuous improvement, collaborating with colleagues to implement functional changes, manage incidents, and provide reliable end-user support in a manufacturing/FMCG environment.

Qualifications

• Experience delivering IT/OT support to users.
• Strong customer-service orientation.
• Good communication and problem-solving skills.
• Ability to work both independently and within a team.
• Interest in continuous improvement and process changes.

Responsibilities

• Provide IT and OT end-user support across the UK & ROI.
• Resolve service requests and incidents promptly and professionally.
• Collaborate with internal teams to define requirements and deliver solutions.
• Investigate issues and implement corrective actions with ownership.
• Use service desk practices to log and track requests accurately.
• Support continuous improvement initiatives across IT services.

Skills

Customer service

IT & OT support

Problem solving

Communication

Independent work

Continuous improvement

Ownership

IT literate

Job description

Summary

Support the delivery of effective IT services across the UK & ROI, helping colleagues resolve IT and OT issues while driving functional improvements and delivering a positive end user experience.

The Role

The UK & ROI IT Service & Support team is responsible for managing and improving the service and support provided to end users across the business.

Your Key Responsibilities

• Provide effective IT and OT support to end users across the UK & ROI
• Manage and resolve service requests and incidents, ensuring issues are addressed promptly and professionally
• Deliver functional changes and support business process improvements
• Work closely with users and internal teams to understand requirements and identify effective solutions
• Investigate issues, identify root causes, and implement appropriate corrective actions
• Maintain a strong focus on customer service and end user satisfaction
• Support continuous improvement initiatives across IT services and processes
• Take ownership of issues and ensure effective communication through to resolution
• Use IT service desk tools and processes to accurately record and manage requests and incidents
• Work collaboratively with the wider IT team while also being confident working independently
• Maintain a flexible approach to working hours to support business requirements

The Ideal Candidate

• Strong customer service focus with a professional and helpful approach
• Passion for IT, technology, and its practical application within a business
• Experience in an FMCG or manufacturing environment would be advantageous
• Strong problem solving skills with an inquisitive and solutions focused mindset
• Clear and effective communication skills
• Comfortable working independently as well as collaboratively within a team
• Strong continuous improvement mindset with a desire to find better ways of working
• Accurate, methodical, and detail oriented with a strong sense of ownership
• IT literate with good conflict management and interpersonal skills
• Familiarity with IT service desk tools and best practices would be advantageous
• Flexible approach to working hours, with the ability to support business needs beyond traditional 9 to 5 hours
• Keen to learn, develop, and build a career within an IT function

Why Sofina Foods?

• Competitive rates
• Online Benefits Hub
• Canteen
• Life insurance
• On-site parking
• Company pension
• Referral programme
• Health & wellbeing programme

Company Information

Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact.

With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe.

At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.

Our vision is to be the most successful food company in the world - If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.

We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Location

Malton, North Yorkshire

Hours of Work

Full-time

Company

Sofina Foods

Country Code

GB

AutoReqId

5889BR

AdRef

BAND2HP