IT Service & AI Transformation Lead

La Fosse; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading technology services company in Birmingham is seeking an IT Service & Digital Transformation Manager to oversee service stability and lead digital and AI initiatives. This hands-on leadership role involves managing a Service Desk, driving SLA performance, and promoting continuous improvement. The ideal candidate will have strong IT service management skills and a proven track record in digital transformations. This position offers significant influence within the organization and solid opportunities for personal development.

Qualifications

• Proven experience in IT service management and digital transformations.
• Strong leadership skills with the ability to influence change.
• Experience managing service delivery in a customer-facing environment.

Responsibilities

• Own the Service Desk and End User Computing estate across UK sites.
• Lead service stability during migration to Halo ITSM.
• Drive SLA performance and continuous service improvement.
• Build and maintain an AI inventory and define an AI playbook.

Skills

IT service management

Digital transformation

AI enablement

People leadership

Tools

Halo ITSM

Microsoft Copilot

Job description

A leading technology services company in Birmingham is seeking an IT Service & Digital Transformation Manager to oversee service stability and lead digital and AI initiatives. This hands-on leadership role involves managing a Service Desk, driving SLA performance, and promoting continuous improvement. The ideal candidate will have strong IT service management skills and a proven track record in digital transformations. This position offers significant influence within the organization and solid opportunities for personal development.