IT Service Automation Lead — AI-Driven Platform Architect

TalentHawk; Larbert; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading IT service organization in Scotland seeks a skilled professional to lead automation design and implementation across core services. The role requires 4–8+ years of experience in IT Service Management, particularly with Microsoft Power Platform, and a grounding in ITIL practices. The candidate will drive automation, ensuring governance and compliance while collaborating with various stakeholders for continuous improvement. This position offers a dynamic opportunity to enhance service quality and efficiency.

Qualifications

• 4–8+ years in IT Service Management or IT Operations with hands-on Power Platform delivery.
• Strong grounding in ITIL v4 practices including Incident and Change management.
• Experience integrating enterprise service platforms with M365 ecosystems.

Responsibilities

• Lead the design and scale of intelligent automation across IT services.
• Integrate automation across Incident, Change, and Problem workflows.
• Partner with Infrastructure and Compliance teams for governance.

Skills

Microsoft Power Platform

Automation Design

ITIL v4 practices

Cross-functional stakeholder engagement

Scripting capability (PowerShell, JavaScript, C#, Python)

Tools

Power Automate

Azure DevOps

M365 Integration tools

Job description

A leading IT service organization in Scotland seeks a skilled professional to lead automation design and implementation across core services. The role requires 4–8+ years of experience in IT Service Management, particularly with Microsoft Power Platform, and a grounding in ITIL practices. The candidate will drive automation, ensuring governance and compliance while collaborating with various stakeholders for continuous improvement. This position offers a dynamic opportunity to enhance service quality and efficiency.