Senior Systems Support Analyst

MPB; Brighton; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the tech sector is seeking a Senior Systems Support Analyst to join their Brighton team. You will support the IT function, maintain IT systems, oversee user support, and drive improvement projects. The ideal candidate will have strong technical skills, analytical thinking, and a self-motivated attitude. This role provides an opportunity to innovate and lead on various global IT projects.

Qualifications

• Strong technical skills with knowledge of computer operating systems, hardware, and software.
• Self-motivated and driven to deliver value for the business.
• Organizational skills with excellent attention to detail.

Responsibilities

• Providing local and remote end-user support for company IT hardware and software.
• Governance, operation, maintenance, and monitoring of IT infrastructure and systems.
• Onboarding/off-boarding of employees ensuring best-in-class onboarding experience.

Skills

Technical skills

Analytical thinking

Problem-solving

Organizational skills

Attention to detail

Job description

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Senior Systems Support Analyst, Brighton

Client:

Location:

Brighton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

c77f78bea269

Job Views:

13

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

As part of our continued growth, we are excited to be adding a Senior Systems Support Analyst to our Brighton team!

Based in our Brighton HQ, you will be a crucial member of our IT function - supporting your Brighton colleagues in a variety of different ways.

The Opportunity

As a Senior Systems Support Analyst at MPB, you will maintain, support, and govern our IT systems and infrastructure, ensuring the delivery of high-quality and secure IT services - whilst providing patient and empathetic end-user support.

You will work closely with the Lead IT Manager to prioritize and execute the IT roadmap - continually driving improvement, and ensuring that business requirements are met.

There will be the opportunity to participate and lead on a broad range of cross-functional global IT projects, ensuring that objectives and deliverables are successfully completed on time and within budget.

Key Responsibilities

• Providing local and remote end-user support for company IT hardware and software, focusing on the UK employee base, but covering other operations as required
• Governance, operation, maintenance, and monitoring of IT infrastructure and systems, including networks, hardware/software, and meeting room AV equipment
• Onboarding/off-boarding of employees ensuring best-in-class onboarding experience for new starters, whilst maintaining IT asset and system account governance
• Ensure the availability, security, and reliability of IT systems, proactively identifying and resolving any issues or vulnerabilities.
• Creating and maintaining IT governance policies and procedures
• Driving technology decisions and best practices for company information security policies, working under the Lead IT Manager
• Creating documentation for and training company employees on use of company resources and security policies
• Procurement and administration of company hardware and software licenses, including best practice commercial approach alongside Finance team.
• Collaborate with internal stakeholders to understand their technology needs and requirements
• Identify and drive opportunities for process improvement and automation
• Lead on IT projects and assist other IT team members on projects they lead, providing excellent stakeholder communications throughout and role-modeling a culture of clear accountability across the IT team
• Promote a culture of approachability, empathy, and customer service

Required Skills & Approach

• Strong technical skills with knowledge of computer operating systems, hardware, and software.
• Analytical thinker with strong problem-solving skills
• Self-motivated and driven to deliver value for the business
• Organizational skills with excellent attention to detail and the ability to self-manage time