IT Role

Long term Teachers Ltd; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

National Bank of Kuwait (Int’l) Plc in London seeks an IT Change Manager I for a temporary assignment. The role focuses on delivering technology changes and coordinating service transitions in a regulated financial services environment.

You will work with senior stakeholders, manage third-party suppliers, and ensure ITIL governance and comprehensive documentation to meet objectives with minimal disruption.

Qualifications

• Experience delivering technology changes and projects within financial services.
• Strong understanding of ITIL 4 and IT service management practices.
• Experience coordinating Service Transition activities.
• Experience managing technology demand pipelines and third-party suppliers.
• Strong governance and documentation skills.
• Experience presenting to senior management.

Responsibilities

• Oversee end-to-end technology change delivery and implementation.
• Coordinate service transition activities to live operation with minimal disruption.
• Manage technology demand pipelines and relationships with suppliers.
• Ensure regulatory and audit compliance in all change activities.
• Provide updates and insights to senior management and stakeholders.
• Collaborate across Technology and Business teams to align changes with strategic objectives.

Skills

ITIL 4 Foundation

Agile/Scrum

PMQ or PM Certification

Financial services delivery

ITIL governance

Third-party supplier management

Senior stakeholder comms

Cloud & apps understanding

ITSM tools

Job description

IT Change Manager I Temporary at National Bank of Kuwait (Int'l) Plc

JD as distributed to PSD

• Qualifications


• ITIL 4 Foundation or higher


• Agile Practitioner or Scrum certification


• APM Project Management Qualification (PMQ) or equivalent


• Experience delivering technology changes and projects within financial services.


• Strong understanding of ITIL 4.


• Experience coordinating Service Transition activities.


• Experience managing technology demand pipelines.


• Experience managing third-party suppliers.


• Strong governance and documentation skills.


• Experience presenting to senior management.


• Understanding of technology infrastructure, cloud services and business applications.


• Experience using IT Service Management tools.


• Skills

The job holder requires:

• Strong understanding of application lifecycle management, agile methodologies, and DevOps practices.


• Proven experience with application support and incident management in complex technical environments.


• Excellent problem-solving skills with the ability to handle complex technical issues.


• Strong project management skills, with the ability to prioritise and manage multiple projects simultaneously.


• Key Success Factors:


• Successful delivery of technology change and projects that meet agreed objectives.


• A well-managed and prioritised technology demand pipeline.


• Smooth transition of new services into live operation with minimal disruption.


• High production change success rates and low change-related incidents.


• Strong regulatory and audit compliance.


• Effective collaboration across Technology and Business teams.